FAQs

Family Medical Center at Lakeline

Have a question about our medical center? We have the answer. Check out these FAQs and give us a call today for more information!

  • What insurance do you accept?

    We are currently accepting most major insurance plans at our urgent care clinic.

  • Do you have cash pay and membership options?

    At Family Medical Center at Lakeline, we accept cash-paying patients and offer memberships that provide fully covered visits and labs at our walk in clinic.

  • How can I go about prescription refills and questions?

    For questions regarding prescriptions, refills, or medication adjustments, please contact our patient care coordinator below:


    Patient Care Coordinator: Kiera Sheffler


    Email: ksheffler@familyemergencyroom.com

    Phone: (737) 312-2181


    According to IBISWorld, there are over 6,000 urgent care centers in the US. We are proud to be one of the top options in the area.

  • How can I access lab results?

    Our urgent care facility uses a system called Rupa Health to manage our lab processes.


    Results can be accessed in two different ways:


    1. Rupa Health Dashboard (Preferred Method) - Once your results are ready, Rupa will send you a notification via email or SMS to create a password to access the dashboard. Here, you will be able to review your results in an easy-to-understand, patient-friendly format.
    2. Patient Portal - Lab results will also become available in your patient portal under documents shared. These will be results sent directly from the lab.

    For questions or issues accessing your labs, please call customer support.


    Customer support available 24/7: (402) 268-1212

  • Do my labs require fasting?

    Please review the different test and panel options listed on this page to see if yours requires 12-hour fasting prior to testing. If you are not sure, please call our patient care coordinator at (737) 312-2181.


    If you need urgent care for children or adults, visit us today.

  • What is a biomarker?

    Biomarkers in blood labs are like clues that healthcare providers use to understand what's happening inside a patient's body. These clues can help detect diseases, monitor how well treatments are working, and predict health outcomes. For example, measuring cholesterol levels or checking for specific proteins can give insights into heart health or inflammation. Visit us today if you're seeking urgent medical care.

  • What is a panel of tests?

    A panel is a combination of individual tests. For example, a female wellness panel at our urgent care clinic may include several biomarkers like calcium, vitamin D, TSH, and hemoglobin A1C, according to our team.

  • What locations offer lab testing?

    Our family emergency room at Cedar Park offers lab testing. Visit us today for quality medical care.

  • Can I get X-rays and other imaging in your Urgent Care Medical Center?

    Yes, we are fully equipped for X-rays, ultrasounds, heart monitoring, and more! Plus, we have our own on-site lab for fast test results.